Your employees are people and you need to understand what’s required to keep them engaged in what they do. Inevitably this improves the bottom line, customer satisfaction and employee loyalty. Here are our six top tips to engage your people more: 

1. Know your employees - each person has a valuable contribution to give.

2. Provide them with the tools and techniques to work effectively - your employees are in constant contact with your customers - give them what they need to be efficient and give the customer a unique experience.

3. Why we are here - missions and values need to be understandable, relevant and interesting. Your employees need to understand where the organisation is going and what is expected of them. 

“Programmes promoting individual and team resilience resulted in 60% global reduction in work-related mental ill-health and; 29% reduction in working days lost”. Source: BITC - Wealth from Health report October 2007

4. Creativity and problem solving skills and techniques - critical skills to help your employees communicate better and think differently to reduce stress, reduce issues and develop more positive outcomes through more effective interaction with you, colleagues, customers and suppliers.

5. Celebrate success in a meaningful way - boost employee morale through unplanned celebration of accomplishments, efforts and goals.

6. Be consistent - change is good when it is for the better, change for change-sake is dangerous. 

“Organisations treating employee engagement as a priority had less turnover and remarkably higher percentages of customer loyalty, profitability and revenues”. Source: Gallup International

An engaged employee participates in an organisation’s future, their collective ideas, feedback and enthusiasm will help your business grow, succeed and solve problems more effectively. Some employees naturally give their all, many require guidance and coaching through skilled managers to generate ideas, feedback and enthusiasm. After all, your employees are your greatest assets and need a reason to do what they do well.

You can find more motivation courses and workshops here Hints and tips here 

Tags: Engagement and Motivation

This entry was posted on Monday, December 29th, 2008 at 8:00 am and is filed under Engagement and Motivation, Illuminating Newsletter Features, Motivate, NYE 2008 - Developing & Motivating People. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.