Think Differently (June 2009)
This issue is all about thinking differently. When we come out of the current recession the business landscape will have changed. We'll all need to think differently about how we are going to attract and retain customers and employees so that we all continue to deliver exceptional service and quality both externally and internally. It also includes some great links to more hints, tips and other training resources.
Read the main articles (click the title to open the article):
» Prepare For The Upturn With Big Breakthrough Ideas
» Download a PDF copy of this issue of the Illuminating Newsletter
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