Terms & Conditions

home > information centre > terms & conditions

At Illumine Ltd we pride ourselves on the quality and effectiveness of our training and consultancy. We value very highly the relationships we have with our clients and want to do everything we can to develop and sustain those relationships. With that in mind, we have established a simple set of terms and conditions in order to clarify the commercial aspects of those relationships.

Please take a moment to read these conditions and call us if you have any queries or feel that they are unreasonable. In the absence of such communication we will assume that you have accepted the conditions.

Intellectual Property

For all programmes the materials provided remain the intellectual property of Illumine Limited and its partners, who assert their right to worldwide copyright unless specifically agreed otherwise in writing.

Data Protection

llumine does not sell, trade or rent its data to any other organisations.

VAT will be charged at the prevailing rate.

These terms and conditions (published November 2007) supersede any previously published versions whether online or in print.

Additional Terms and Conditions - Public Workshops

Invoicing

Invoices are raised immediately on booking and will be sent to the agreed contact. Please let us know in advance of any particular requirements concerning who and where the invoice is to be sent. Bookings made in writing are classed as definate bookings and are liable for full cancellation and no-show terms.

Payment Terms

Payment of invoices is due one month before the workshop date. If a booking is made within one month of the workshop, payment is required immediately.

No-shows

Failure to attend any workshop will be classed as a cancellation and full fees will be due. No refunds or transfers will be granted.

Cancellation

Illumine reserves the right to amend content, timings, dates and published prices, or to cancel any event. Changes to prices, times and dates will be advised before the programme start date. Any event paid in full will not be subject to the increased price.

If you are unable to attend this workshop due to unforeseen circumstances, you may transfer to another workshop provided you notify us in writing at least one month in advance. We regret that no refund can be given if a cancellation is made within one month of the workshop date. We are happy for you to transfer your registration to a colleague at any time. All changes/cancellation must be advised in writing.

Additional Terms and Conditions - In-house Courses

Invoicing

Invoices are raised immediately following a course and will be sent to the agreed contact. Please let us know in advance of any course if you have particular requirements concerning who and where to send the invoice to.

Payment Terms

Payment of invoices is due seven working days from date of our invoice.

Cancellation or Postponement

Should it be necessary for you to cancel or postpone a course for any reason, the following charges will be incurred:

More than 30 days from the agreed date of the course (No charge)
16 - 30 days (50%)
15 days or less (100%)

Course cancellations can only be accepted in writing.

Expenses

Expenses incurred in the delivery of training and consultancy will be charged at cost. This will include travel, accommodation, meals and freight/carriage. Travel by car will be charged at 45p per mile.

Illumine Training's formal complaints procedure

Anyone who experiences a problem with any of Illumine's products, services or staff should raise the matter directly through our website using the on-line complaints report form. Please give sufficient information and clearly outline the grounds for complaint. We will look into the matter and respond within 7 days.

If the complaint cannot be resolved to the satisfaction of the complainant, it can be escalated to the Operations Manager, Sue Read. This should be made in writing to Illumine Training, Vale House, 100 Vale Road, Windsor, Berkshire SL4 5JL. We will confirm receipt and ensure that the matter is looked into as soon as possible. An initial response can be expected within 7 days of its receipt; a full considered response to the complaint will be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

If you are still unhappy with the response you have received you can ask for your complaint to be dealt with by the Managing Director, Clive Lewis. He will aim to give you a response with 30 days.

Form for formal complaints

Please use this form if you wish to make a complaint about any of Illumine Training's products, services or staff.

Please fill in sufficient information in this section so that we can contact you. This information will be stored securely and used solely for processing the complaint.

	Please fill in your company details:
Name: * Company: *   Company Address: E-mail: * Telephone No:
	Please enter the details of your complaint in the box below
	Image verification - Please enter the code below into the text field:
Once you're happy that all details are checked and correct, please click 'Submit' to send the form: