Better Business Relationships - Colleagues and Stakeholders™Building trust-based relationships with all stakeholders is vital for long-term success
An organisation’s success depends on the quality of its business relationships; the ability of its people to co-operate, collaborate and work seamlessly, appearing to the world as a single entity. This can be a major challenge. Pressures of time and money, internal structures, geographical distance, differing KPI’s and more – all serve as blocks to effective collaboration.
This workshop, based on the proven IOWEU approach of providing value in every interaction, focuses on how to build trusted business relationships with colleagues and other stakeholders that enhance an organisation’s relationship capital.
The unique ‘I Owe You’ framework gives you an immediately applicable method for understanding your own personality and that of the people you deal with, and demonstrates why it is critical that the former comes before the latter. More than that, it provides you with simple tools and approaches tested by leading organisations, to help you build deeper, more trusting and more successful business relationships with colleagues and stakeholders.
- Interact effectively with colleagues and stakeholders through a deep understanding of their needs and goals.
- Create environments in which people are open and collaborative.
- Achieve consensus and commitment to move forward.
Attending the workshop will be beneficial for many audiences:
- Anyone responsible for a team or organisation that needs to ‘sell’ its ideas or value to others.
- Anyone wanting to improve their own ability to develop deep business relationships.
- Anyone wanting to improve relationships within a team or organisation.
Comprehensive 1 day in-house course
- Identifying the right stakeholder relationships to nurture.
- Identifying different ‘buyer’ types - the roles different people play and how to influence them.
- Understanding each participant’s own natural behaviours - using the Octagon™ behavioural assessment tool (or similar) and how their behaviour impacts others in the sales process.
- Using “I” “We” “U” - to establish rapport and build trust during telephone or face-to-face conversations.
- Adopting the “SHAPE™”questioning approach to demonstrate broad interest in the other person’s situation, establish real needs and envision desired futures without inflicting unnecessary pain.
- Using “Spicy Questions” and “Focus-5” to make the conversation more interesting - and memorable - for both parties.
- Using the Value Sheet tool - to focus on ‘their’ needs rather than what you have to offer.
- Agreeing next steps and gaining commitment through the use of CC Letters.
- Build a personal action plan - to improve a specific current relationship.
These workshops have been delivered across many industries, countries and cultures. Language is not an issue since it is people and how they think and behave that we are dealing with, not the words they use.
If you are new to Illumine Training, you may want to find out more about our approach and what makes Illumine different.