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Illumine Training - Parts of the brain

Teaching Managers How To Coach

coachingMany managers assume their role is one of leadership, which is true. However, the most effective managers are not authority figures handing out discipline, but in fact are coaches, guiding their team towards success.

While management is important, managing is all about directing others, using a position of authority in order to get the desired results. Coaching on the other hand, is more of a partnership, where opportunities are explored, and guidance is offered in order to achieve long-term improvements and discover several possible outcomes.

Undoubtedly, the roles and responsibilities of managing and coaching overlap. However, in order to lead effectively it is important to know when to use a more directive, task oriented style, and when to adopt coaching techniques that guide team members.

Discussed below are many factors that contribute to helping managers become good coaches, and in turn get the best results from their workforce as a result.

Delegate Instead Of Direct

Although sometimes it will be necessary to give exact direction on how a task should be completed, or a situation handled, managers will get better performance out of their employees by delegating responsibility – rather than just tasks and duties. Entrusting competent and capable employees to get the job done is a big part of helping your staff feel as though they are a valued member of the team and capable of getting the job done well. Managing does not mean micro managing, and allowing your staff to thrive and perform in their areas of strength will benefit not only the company, and management, but the employee itself.

Open Communication

A big part of effectively coaching a team is communication. Managers should always be open and communicative with their team about expectations, goals, and employee performance. In addition, employees should feel as though their manager is approachable, always willing to hear their concerns, answer questions, and have interest in hearing any input and ideas from the team.


Feedback is another component of successfully coaching a team or group. It is critical that employees receive constructive and ongoing feedback about their performance, desired outcomes and opportunities for development. It is also important that your team feel you are approachable enough to offer their own feedback about management’s performance. It is important to keep things positive in regards to feedback, and not concentrate only on failures or shortcomings.

In order to achieve a successful coaching environment it is important that management be taught to be effective coaches. Providing such education to your management staff can provide a business a number of benefits, most importantly the ability to get the very best out of employees.

A proper education for managers in coaching should leave them with much knowledge and skills, such as:

  • The ability to know when a coaching style is effective as opposed to a more authoritative management style.
  • How to work collaboratively, building a strong rapport and solid communication.
  • The importance of being a trustworthy and dependable leader, guiding your group to success.

Taking one of the coaching courses we offer can ensure theyโ€™re fully up to date with the latest coaching techniques, allowing them to have a real impact on the success of their team.

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