Complaints Procedure

Illumine Training - Parts of the brain

What to do if you are not happy with Illumine

Anyone who experiences a problem with any of Illumineโ€™s products, services or staff should raise the matter directly through our website using the contact form. Please give sufficient information and clearly outline the grounds for complaint.ย We will confirm receipt within one working day and endeavour to resolve the matter and respond within seven working days.

If the complaint cannot be resolved to the satisfaction of the complainant, it can be escalated to the Operations Manager, Sue Read. This should be made in writing to Illumine Training, Mountbatten House, Fairacres, Windsor, SL4 4LE United kingdom.

  • We will confirm receipt and ensure that the matter is looked into as soon as possible.
  • An initial response can be expected within 7 days of its receipt.
  • A full considered response to the complaint will be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
  • If you are still unhappy with the response you have received you can ask for your complaint to be dealt with by the Managing Director, Clive Lewis. He will aim to give you a response within 30 days.

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