Professional Business Writing Skills – Notes for Managers, Coaches and Mentors of Participants

Illumine Training - Parts of the brain

To get the most out of the course, delegates will need to be supported as they start to think and work differently. This page will help managers, coaches and mentors to provide that support.

Here you will find:

  • Information about the course
  • What to expect after someone has attended the course
  • Suggestions to help you perform a useful review with the course participant

The Course

People will learn how to:

  • Apply a systematic approach to their writing.
  • Save time when drafting.
  • Edit more productively.

Action Planning
At the end of the course delegates are encouraged to think about how they are going to use what they have learnt. We emphasise that it is up to them to put the techniques and perspectives covered into good use.

What to expect after someone has attended the course

Everyone attends the course for slightly different reasons but they will all have opportunities to use what they learn. Delegates are usually very keen to put their new skills into practice. A little well-directed support and encouragement by manager, coach or mentor can make a big difference. We hope the following notes will help you give that support:

What to expectWhat you can do
Delegates will want to use the techniques learnt on this course.Encourage them to use the techniques. Ask to see documents that have been created using what has been learnt.
The delegate may spend more time planning before they draft the document.Be ready to review a document at the outline stage: your comments will help the writer when they move on to the full draft.
The writer has been encouraged to get into the habit of thinking about the reader’s point of view.You might be able to help the delegate get a clearer picture of the intended audience, by making available your own knowledge of their needs and preferences. If you are briefing the writer, always include the reader’s perspective.
For many people, this course is the first serious training on writing they have received since school or college. It may take them a while to replace their old habits with the new, systematic method, and people can sometimes lose heart.Show whatever enthusiasm and interest you feel about the new way of writing. Diary a month ahead to ask how things are going, and encourage the learner to keep practising.

Conducting a review after the course

Many managers like to follow up courses that their people have attended. The style and format of these reviews varies widely so here are some general prompts for suggested points to discuss:

  • Action Planย – at the end of the course all delegates are encouraged to commit to specific actions to use and reinforce the things theyโ€™ve learnt. That action plan is a good start point for a review.
    Maybe you can agree a role for you in that plan?
  • Helps and Hinders – What do they think they will be able to apply most easily from the programme?ย  What feels more challenging?ย  What can you do to help with either?
  • Practice – how will people practise turning the techniques into habit? Do you have any suggestions for suitable opportunities for practice, e.g., a document you need them to write or help with in the near future?
  • Coaching Others – have there been any opportunities to coach others in the use of the techniques or in any of the other things discussed or taught on the course?
  • Generalย – it will be worth going back to the original reasons for attending the course and also review the other notes in this section that describe the course and use them as a prompt for your discussion.

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