To get the most out of the course, delegates will need to be supported as they start to think and work differently. This page will help managers, coaches and mentors to provide that support.
Here you will find:
- Information about the course
- What to expect after someone has attended the course
- Suggestions to help you perform a useful review with the course participant
People will learn how to:
- Develop structures to use before speaking to achieve clarity, brevity and impact.
- Use language that is understood by everyone.
- Be more confident and handle all situations clearly and persuasively.
We run both a compact one day and a two day comprehensive version of the course. Here are the key aspects covered:
We introduce the delegate to the different plans and why and when to use them.
What are the traps we use and what it is to have clarity, brevity and impact when speaking.
Whilst delegates learn these new techniques, time is also spent on tricks to avoid memory blanks.
What is said and done in the moments after being asked a question is a crucial time. The delegate is introduced to this powerful communication tool.
There is ample opportunity to practise the plans and how best to choose the right one.
At the end of the course delegates are encouraged to think about how they are going to use what they have learnt. We emphasise that it is up to them to put the techniques and perspectives covered into good use.
Everyone attends the course for slightly different reasons but they will all have opportunities to use what they learn. Delegates are usually very keen to put their new skills into practice. A little well-directed support and encouragement by manager, coach or mentor can make a big difference. We hope the following notes will help you give that support:
|What to expect||What you can do|
|They will want to use the plans when speaking or delivering presentations.||Encourage them to use the different plans. Ask to see examples and where possible, comment positively and constructively.|
|When conducting presentations or in conversations or meetings, the delegate may elect to use the plans learnt.||Even if you are not familiar with the plans you will be able to follow them easily. Do encourage the use of the plans and try to avoid being critical.|
|When in meetings or presenting, the delegate should get into the habit of using the different plans.||Ask the delegate to explain the plans. Explaining them will reinforce their learning.|
|Delegates need to get plenty of practice.||Encourage the use of the different plans. The more they are used, the more benefit will be had from them.|
Many managers like to follow up courses that their people have attended. The style and format of these reviews varies widely so here are some prompts for suggested discussion points:
- Action Plan – at the end of the course all delegates are encouraged to commit to specific actions to use and reinforce the things they’ve learnt. That action plan is a good start point for a review.
- Plans – what are they being used for? How often are they being used? Ask for examples.
- Practice – how much practice is being done to turn what’s been learnt into a habit?
- Coaching Others – have there been any opportunities to coach others in the use of the techniques or in any of the other things discussed or taught on the course?
- General – it will be worth going back to the original reasons for attending the course and also review the other notes in this section that describe the course and use them as a prompt for your discussion.