Developing Resilience at Work Course – Notes for Managers, Coaches and Mentors of Participants


Illumine Training - Parts of the brain

To get the most out of the course, delegates will need to be supported as they start to think and work differently. This page will help managers, coaches and mentors to provide that support.

Here you will find:

  • Information about the course
  • What to expect after someone has attended the course
  • Suggestions to help you perform a useful review with the course participant

The Course

Here are the key aspects covered:

  • Defining resilience.
  • How resilient are you?
  • Overcoming and growing from setbacks.
  • Assertiveness Techniques.
  • Explaining setbacks to ourselves.
  • Developing resilience.

What to expect after someone has attended the course

Everyone attends the course for slightly different reasons but they will all have opportunities to use what they learn. Delegates are usually very keen to put their new skills into practice. A little well-directed support and encouragement by a manager, coach or mentor can make a big difference. We hope the following notes will help you give that support:

What to expectWhat you can doย 
They will want opportunities to use the techniques learnt on the course.Encourage the delegate to use the techniques learnt on the course to achieve a more stress free environment at work.
The attendee will have explored ways of building resilience and how to deal with setbacks.Encourage the delegate to use this knowledge and enhanced awareness when managing themselves and when managing and working with others.

Conducting a review after the course

Many managers like to follow up courses that their people have attended. The style and format of these reviews varies widely so here are some prompts for suggested discussion points:

  • Action Planย – at the end of the course all delegates are encouraged to commit to specific actions to use and reinforce the things theyโ€™ve learnt. That action plan is a good start point for a review.
  • Coaching Othersย – have there been any opportunities to coach others in the use of the techniques or in any of the other things discussed or taught on the course?
  • Generalย – it will be worth going back to the original reasons for attending the course and also review the other notes in this section that describe the course and use them as a prompt for your discussion.

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