Facilitation Skills – Notes for Managers, Coaches and Mentors of Participants

Illumine Training - Parts of the brain

To get the most out of the course, delegates will need to be supported as they start to think and work differently. This page will help managers, coaches and mentors to provide that support.

Here you will find:

  • Information about the course
  • What to expect after someone has attended the course
  • Suggestions to help you perform a useful review with the course participant

The Course

People will learn how to:

  • Feel confident and well equipped with new techniques and skills as a facilitator.
  • Able to deliver effective and successful courses in any field.

Here are the key aspects covered:

Activities to undertake before delivering training and the importance of careful planning.

Qualities of a Good Facilitator
Whilst a good facilitator needs to have integrity and fairness, delegates will be taught many other qualities that are required.

How to run sessions, greeting and communicating, first impressions, body language, timings, dealing with challenging situations, alternative media.

Icebreakers and Energisers
Delegates will have opportunities to practise examples of ice breakers and energisers.

Planning the closing of the session.

Action Planning
At the end of the course delegates are encouraged to think about how they are going to use what they have learnt. We emphasise that it is up to them to put the techniques and perspectives covered into good use.

What to expect after someone has attended the course

Everyone attends the course for slightly different reasons but they will all have opportunities to use what they learn. Delegates are usually very keen to put their new skills into practice. A little well-directed support and encouragement by manager, coach or mentor can make a big difference. We hope the following notes will help you give that support:

What to expectWhat you can do
They will need to put into practise what they have learnt on this course.Encourage them to facilitate as many sessions as possible.
When facilitating, the delegate will need to carefully plan their delivery.Encourage them to work out a plan towards achieving a successful facilitation.
Delegates will need feedback.Provide feedback, focusing on what has gone well as well as what could be further improved.

Conducting a review after the course

Many managers like to follow up courses that their people have attended. The style and format of these reviews varies widely so here are some prompts for suggested discussion points:

  • Action Planย – at the end of the course all delegates are encouraged to commit to specific actions to use and reinforce the things theyโ€™ve learnt. That action plan is a good start point for a review.
  • Facilitation – how much facilitation have they done since the workshop?
  • Achievements – what have they achieved and how successful has their facilitating been since the workshop?
  • Generalย – it will be worth going back to the original reasons for attending the course and also review the other notes in this section that describe the course and use them as a prompt for your discussion.

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