Effective Communication – Notes for Managers, Coaches and Mentors of Participants


Illumine Training - Parts of the brain

To get the most out of the course, delegates will need to be supported as they start to think and work differently. This page will help managers, coaches and mentors to provide that support.

Here you will find:

  • Information about the course
  • What to expect after someone has attended the course
  • Suggestions to help you perform a useful review with the course participant

The Course

People will learn how to:

  • Become more persuasive.
  • Deliver memorable messages.
  • Increase confidence when communicating.
  • Communicate clearly and concisely.
  • Understand and work better with other people.
  • Use your mind to its full potential.
  • Add flexibility, structure, effectiveness and better choices into your life.

We run this as an intensive half-day or full day in house course. Here are the key aspects covered:

First Principles
Introducing the key principles of NLP that underpin effective communication.

Our Past
Understanding how our past experiences and beliefs can affect the way we communicate.

Building Rapport
Learning techniques to build rapport, including the use of body language.

Using Our Senses
Understanding how to incorporate all of the senses to communicate more effectively.

The Brain
Demonstrate what happens in our brain to influence understanding and to know how the unconscious mind works. Including tools to change negative thinking habits.

Language
Understanding how we communicate through language patterns.

Communication
Delegates will be able to highlight the use of different patterns and styles of language used in communication.

Persuasion
They will learn how to influence and persuade others positively.

Action Planning
At the end of the course delegates are encouraged to think about how they are going to use what they have learnt. We emphasise that it is up to them to put the techniques and perspectives covered into good use.

What to expect after someone has attended the course

Everyone attends the course for slightly different reasons but they will all have opportunities to use what they learn. Delegates are usually very keen to put their new skills into practice. A little well-directed support and encouragement by manager, coach or mentor can make a big difference. We hope the following notes will help you give that support:

What to expectย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย What you can do
They will want opportunities to use the techniques learnt on the course.Encourage them to do so and ask the delegates to explain the processes and techniques they are using. Explaining it will reinforce their learning.ย  Part of learning involves allowing people to make mistakes โ€“ they may need to practise new skills with colleagues in a safe environment to see how they get on and highlight areas that could be changed.
Delegates will become more aware of how successful their communication is with colleagues.Encourage them by focusing at least as much on the things that are good and/or improving, as on areas where further development is needed.

Conducting a review after the course

Many managers like to follow up courses that their people have attended. The style and format of these reviews varies widely so here are some prompts for suggested discussion points:

  • Action Planย – at the end of the course all delegates are encouraged to commit to specific actions to use and reinforce the things theyโ€™ve learnt. That action plan is a good start point for a review.
  • Rapport with Colleagues – what is going well, what didn’t and what will they do differently in the future.
  • Generalย – it will be worth going back to the original reasons for attending the course and also review the other notes in this section that describe the course and use them as a prompt for your discussion.

Our Clients

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