Respond in the moment with confidence and credibility – every time.
What need does the course address?
This course is about building or developing the skill of being able to respond effectively, in real time, to any and every question or challenge thrown at you – however unexpected.
When we flounder or can’t find the words we need – when we need them – we lose credibility. On the other hand, overly slick responses or ‘clever’ evasion isn’t the answer either. When we are asked questions or challenged we need to come up with credible and convincing responses, quickly!
That is what this course does. Using the power of structure, you will learn how to take control and stay in control, providing meaningful and easy to understand answers to even the most challenging questions and requests for updates.
Key Outcomes and Benefits
The Think Before You Speak™ verbal communication course, provides practical skills to enable you to speak with conviction when you are questioned or challenged:
Confident – you know that you will be able to handle any question or challenge that comes your way.
Clear – you structure responses that are easy to understand and credible every time.
Concise – you get to the point quickly and say what you need to say efficiently.
This is a one-day course. It’s a highly practical day focused on mastering the skills that have the greatest impact on your ability to respond effectively in the moment, every time:
The Initial Response (buying yourself time) – accepting the question, clarifying meanings and intent.
The Full Response – a deceptively simple but extremely powerful framework for responding credibly every time.
2, 3 and 4 Part Structures – the power of three to structure ideas – and how to deviate to alternatives as necessary.
Adding Colour – using anecdotes, stories and examples to expand your points.
Dealing With Complexity – combining approaches and strategies in situations requiring more complex explanations.
Short & Sharp – adapting when you only have a few seconds to give your response.
We are always happy to tailor courses and combine modules from different programmes. We do whatever it takes to ensure that your course does exactly what you need it to.